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Role snapshot
Everything below is organized to answer one question: is this role worth your time?
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Role focusTrust & Integrity Specialist looks like a core execution role inside Customer Experience, where you need to move work forward independently and deliver outcomes.Core expectationsThe role will likely be judged around ownership, communication, execution, not just the title itself.Remote setupBased on the location and description, this role leans toward async collaboration and proactive communication in a United States setup.Application noteThe biggest advantage is not a generic resume, but how well your experience maps to what solace needs right now.
Job decoded
Company & role requirements
This is the factual read: what the role seems to own, how the company frames it, and what they are likely to care about in screening.
solace
The system is so complex that 88% of U.S.
We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP.
Requirements
What this role asks for
About the Role We're looking for a Trust & Integrity Specialist to protect the integrity of the patient experience and the Solace platform.
Sitting within the Customer Experience team, you'll serve as a dedicated resource for identifying, investigating, and resolving situations that pose risk to the patient or advocate experience.
Reporting to the T&I Manager, you'll work closely with QA, operations, and internal stakeholders to maintain a trustworthy, safe, and high-quality experience for every patient we serve.
What You'll Do Patient Safety & Complaint Management Serve as the primary point of escalation for patient safety concerns, complaints, and adverse experience reports Investigate and resolve complaints in a timely…
Core responsibilities
What you will actually own
This role sits at the intersection of patient safety, conduct oversight, and operational risk. You'll own the review of flagged cases, monitor for emerging patterns, manage complaints with care and urgency, and ensure…
Ensure patients feel heard and supported throughout any complaint or escalation process
Track complaint trends, root causes, and repeat issues; surface insights to CX leadership with recommended mitigations
Support the development of internal playbooks and response protocols for common risk scenarios
Your match
Your fit score & gaps
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Why are you interested in this Trust & Integrity Specialist role at solace?
Start with role fit, then show your understanding of the business, and finish with the outcome you can help create.
Walk me through a project that best shows your fit for Trust & Integrity Specialist.
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Resume-based interview
Interview questions tied to your own resume
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Original JDOriginal job description (for reference)
Description
About Solace Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better…
Requirements
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